Right of withdrawal

The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for in Articles 64 – 67 of Legislative Decree No. 206/2005, known as the Consumer Code.
It should be noted that this right is reserved only for natural persons, i.e. private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.
Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receipt of the purchased products, to exercise the right of withdrawal, which consists of the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.
This right applies to all products purchased online on this site, with the exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
The cost of returning the product shall be borne by the consumer.

The right of withdrawal lapses completely if the returned product is not intact, due to the absence, for example, of integral elements of the product or because the product has been damaged for reasons other than transport from the Seller to the consumer, not previously reported.
Without limiting the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, shall refuse the delivery or accept it with express reservation.

Any withdrawal of undamaged packages shall be made by the customer by affixing the wording ‘UNWORRIED PACKAGE, WITH RESERVE TO CHECK THE CONTENT’ on the accompanying document (Article 1698 of the Civil Code). Any anomaly must then be reported within eight days in the following manner:

by registered mail with return receipt to the following address

VETEKIPP Srl Via del Cristo 326 35127 Padova (PD) IT
or by pec to the following address: vetekipp@pec.it
Procedure for exercising the right of withdrawal
In order to exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receipt of the product purchased, a communication clearly stating the will to withdraw from the purchase contract.
Such communication must be sent, by registered letter with acknowledgement of receipt, to the following address:
VETEKIPP Srl Via del Cristo 326 35127 Padova (PD) IT
or by pec to the address: vetekipp@pec.it
The consumer must then provide, using a courier of his/her choice, for the shipment of the product (carefully packaged) and complete with every accessory and everything originally contained.
The consumer shall make such shipment within ten working days from the date on which he/she sent the communication exercising the right of withdrawal.

IMPORTANT NOTES

Transport costs and responsibility for the goods during shipping, as provided by law, are the responsibility of the consumer.
It is therefore advisable to insure the product with the chosen carrier, taking care to pack the goods carefully, avoiding damaging the product with adhesive tape, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licences, cables, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receipt of the product, allowing the consumer to make a complaint to the carrier used for transport. The damaged goods will be made available for return and the request for withdrawal will be cancelled at the same time.
With the exception of what is set forth below for the case of partial withdrawal, the Seller shall refund, within 14 days from the moment in which the Seller is made aware of the exercise of the right of withdrawal, the entire amount of the purchase and the transport costs for the delivery, by means of a transfer to the credit card or by bank transfer to the current account indicated by the consumer; the transport costs for the return of the product shall remain the responsibility of the latter.
In the event that the withdrawal is partial (i.e. concerns only a part of the products delivered in a single delivery), reimbursement of the shipping costs incurred by the consumer for delivery of the products at the time of purchase is excluded.
As regards purchases with collection at a Seller’s point of sale, the right of withdrawal is not applicable as this is not a distance sale. In fact, in that case, the consumer has only reserved the product via the Internet, but has not yet purchased it and will have to go to the point of sale to do so.

REQUEST TO CANCEL THE ORDER

The purchase order may be cancelled in its entirety if, at the time of the cancellation request, the product is still being prepared for shipment and, in any case, if the amount has not yet been collected, in which case no cost will be charged to the customer.
If, at the time of the request for cancellation of the purchase order, the product is already entrusted to the courier or, in any case, the amount has not yet been collected, the consumer shall exercise the right of withdrawal and return the goods to the Seller.