Terms and conditions of sale

Dear Customer,
we inform you that the general conditions of sale, set out below, indicate, in compliance with the regulations in force for the protection of the consumer, the conditions and methods by which to proceed with the online purchase on the VETEKIPP site, from now on referred to as the Seller, of products of your interest in a safe, easy and convenient manner. We therefore invite you to read and accept them in order to proceed with your purchase.

I. SUBJECT

These general terms and conditions of sale govern the sale of products marketed by the Seller to consumers and users acting for business purposes.
These general terms and conditions are effective from the date of their acceptance by the customer on the site, which is valid for all purposes as acceptance pursuant to Article 1341 of the Italian Civil Code.
The company reserves the right to amend these general terms and conditions at any time by posting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.

II. PURCHASING METHODS

Products are purchased by accessing the site and registering. For each of the products, a description containing their main characteristics is available on the site. All information supporting the purchase is intended as mere general information material.

It is understood that the picture accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, size, and accessory products in the picture.
Correct receipt of the order is confirmed by the Seller by means of an automatic reply by e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an ‘order number’ to be used in the event of any communication with the company. The message will contain all the data entered by the customer, who undertakes to check that they are correct and to communicate any corrections promptly.

In the event of non-acceptance of the order, the seller shall promptly notify the customer.

III. PAYMENT METHODS

All prices on the website are intended as public prices and, therefore, include VAT.
Prices may vary without prior notice and the only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to prior notice and acceptance by the customer, failing which the order shall be deemed cancelled.

In the event of the purchase of goods with ‘credit card’ payment method, at the same time as concluding the online transaction, the bank of reference shall authorise only the commitment of the amount relative to the purchase made. The amount relative to the goods delivered, even partially, shall be effectively charged to the customer’s credit card only upon delivery of the ordered material to the courier.

For further information or to receive support, you can contact the seller directly or the Customer Support team at the telephone number during the hours indicated, the cost of the call is 12 cents per minute from a landline and varies depending on the operator from a mobile phone.

The goods are sent only after the order has been accepted and the credit has been received, which, if done by bank transfer to IBAN IT83G08904057300370000263, may take place 2-4 working days after the purchaser’s bank has taken charge.
In the event of cancellation of the order, either by the customer or in the event of non-acceptance of the order by the seller, the order shall be cancelled and the pledged amount shall be released (release times depend exclusively on the banking system). After the cancellation of the transaction, the seller cannot be held liable for any damages resulting from the release of the pledged amount by the banking system.

The seller reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of such documentation, the seller reserves the right not to accept the order.
Transaction security is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.

IV. MODE OF DELIVERY

For each order placed, the seller shall issue a bill of sale for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order shall be authoritative. The customer may request a copy of the invoice, in the case of a company, or of the tax receipt within three months of its issue.

Delivery costs are indicated when the order is placed.
No liability can be ascribed to the seller in the event of delay in processing the order or in the delivery of what has been ordered. Upon delivery, the customer is obliged to check
– that the packaging is intact, neither damaged, nor wet, or otherwise altered;
– that the number of packages corresponds to the number indicated in the transport document.

Any damage to the product or packaging, or the mismatch of indications, must be immediately reported to the courier by affixing WRITTEN CONTROL RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the customer may not raise any objection regarding the external characteristics of what has been delivered.
In the event of failure to collect the material in stock at the courier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer when placing the order, the order shall be cancelled.

CANCELLATION & LEGAL GUARANTEE

See ‘Right of Withdrawal’ details

View ‘Legal Warranty’ details

APPLICABLE LAW

The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise stipulated, the relevant Italian law shall apply.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, i.e., a natural person who purchases goods for purposes not related to his or her professional activity, or does not make the purchase by indicating a VAT number in the order, the territorial jurisdiction is that of the Court of his or her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s registered office

PERSONAL DATA PROCESSING POLICY

SUBJECT: Informative note and request for consent pursuant to and for the purposes of Articles 13, 23 and 26 of Legislative Decree no. 196 of 30.6.2003 concerning the protection of personal data processing.

The seller informs you pursuant to and in accordance with Art. 13 of Legislative Decree 196/2003 that:

• the aforementioned Legislative Decree lays down a series of obligations incumbent on those who ‘process’ (i.e. collect, record, process, store, communicate, disseminate, etc.) personal data referring to other persons, prescribing the duty to inform the persons concerned of their rights under the law and the characteristics of the data processing;

• the processing of your personal data that will be requested from you and that will be communicated to us by you will be carried out on the Seller’s premises in compliance with the principles of necessity and pertinence with the use of procedures, including computerised ones, for legal and fiscal obligations for the performance of contractual obligations;

• The data controller is the seller. The person responsible for data processing is domiciled for the purposes of the law at the registered office of the same company. During such processing, the data controller and the persons in charge of the processing may become aware of the data, which will be processed in compliance with the obligations arising from privacy regulations and in accordance with principles of fairness;

• the data will be processed using manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of processing, on the basis of the data in our possession and with an undertaking on your part to promptly notify us of any corrections, additions and/or updates;

• With the exclusion of communications and disclosures made in the performance of legal and contractual obligations, the data provided to the undersigned will be used solely for the fulfilment of legal obligations;

• the nature of the conferment is strictly necessary in relation to the purpose of the above-mentioned processing. The provision by you of the aforementioned data is indispensable for the exact performance of the activities listed above;

• any refusal entails the impossibility of correctly fulfilling contractual and legal obligations, jeopardising the continuation of the relationship established between the parties;

• you may at any time exercise your rights vis-à-vis the data controller, pursuant to Article 7 of Legislative Decree 196/03, in particular to
  – to know the existence or otherwise of personal data concerning you and its communication in intelligible form
  – to be informed about the data controller, the purposes and methods of the processing and any data processor, the subjects or categories of subjects to whom the personal data may be communicated
  – obtain the updating, rectification or integration of data
  – obtain the cancellation, transformation into anonymous form or blocking of data
  – oppose, for legitimate reasons, the processing of the data, subject to the limits established by law
  – oppose the sending of advertising material or for market research or commercial communication.

The full text of Article 7 of Legislative Decree 196/2003 on the rights of the data subject is available on the Guarantor’s website www.garanteprivacy.it.